Refunds and Chargebacks Policy

1. Statutory right of withdrawal (EU consumers)

Under the EU Consumer Rights Directive you may withdraw from a distance contract for digital services within 14 days, provided that performance has not yet begun.

Because rendering starts the moment you press "Order & Pay – obligation to pay", you expressly request immediate performance and acknowledge that the withdrawal right is lost once rendering begins.

2. Voluntary money‑back guarantee (LeaderRender "no‑quibble" refund)

LeaderRender may decline or pro‑rate a refund where abuse is suspected (e.g. excessive "test" renders).

3. Non‑refundable items & exceptions

• Bitcoin and other cryptocurrencies – all sales are final.
• Bonus credits, coupons, vouchers or free‑trial credits.
• Third‑party licence fees (e.g. software plug‑ins you asked us to procure).
• Bank‑transfer charges, card‑processing fees or FX spreads already incurred.

4. How to request a refund

1. Email info@leaderrender.com from the account's registered address.
2. Provide: account ID, transaction ID, date, amount, and the reason for your request.
3. Make sure the request reaches us within the applicable time limit (see § 2).
4. We may ask for additional information to verify the request or to comply with AML/KYC rules.

We aim to decide within 5 business days and, if approved, issue the refund within 14 calendar days using the same payment method you used originally (SEPA → SEPA, card → same card, etc.).

5. Chargebacks

A chargeback is when you ask your card issuer to reverse a transaction. Typical legitimate reasons are duplicate billing, wrong amount or suspected fraud.

5.1 Our process

1. On receiving a chargeback notice we immediately suspend the affected LeaderRender account (and any linked accounts).
2. We submit evidence to the card network (order confirmation, IP logs, render‑activity logs, correspondence).
3. If the issuer rules in our favour the disputed amount, plus any network fees, is reapplied to your account balance.
4. If the issuer rules in the cardholder's favour we treat the outcome as a final cancellation of the corresponding credits/service. Where work has already been rendered we may pursue the debt (principal + bank fees + €50 administration charge) through collections or legal action.

6. Abuse, multiple refunds & account status

• Only one refund per order is permitted.
• Serial or abusive refund requests may lead to loss of refund privileges or account termination under our Acceptable Use Policy.
• If your account is closed (by you or by us), unused refundable credits can still be reclaimed in writing within the original 180‑day period.

7. Amendments

We may update this Policy from time to time. Material changes will be announced on our website and, where feasible, by e‑mail. Continued use of LeaderRender after the effective date constitutes acceptance of the new version.